# unsupported_media

> We can't read this file

Source: https://docs.nocamclub.com/errors/unsupported_media

- **Where:** HTTP 415, and nothing started
- **Charged:** No
- **Worth retrying:** Not as it is. The request has to change first.

## What happened

The file's first bytes decide what it is, not its name or the type you sent. We take PNG, JPEG, WebP, MP4, MOV, MP3 and WAV.

## What to do

Convert it to one of these. A web page saved as `.png` is still a web page.

## What it looks like

The real `message` and `hint` name the details of your request, such as the field and the values that work.

```json
{
  "error": {
    "code": "unsupported_media",
    "message": "The file's first bytes decide what it is, not its name or the type you sent. We take PNG, JPEG, WebP, MP4, MOV, MP3 and WAV.",
    "hint": "Convert it to one of these. A web page saved as `.png` is still a web page.",
    "retryable": false,
    "request_id": "req_01a1b37b65dc7dcd8c060f296add5cf8",
    "docs_url": "https://docs.nocamclub.com/errors/unsupported_media"
  }
}
```

All codes: [Errors](https://docs.nocamclub.com/errors.md).